Qualatitive measures of website success
Interesting articles about the importance of quality measurement, as opposed to quantative statistics.The key point. Statistics can tell you “what”. You need qualitative feedback to tell you “why”
http://www.kaushik.net/avinash/2006/05/overview-importance-of-qualitative-metrics.html
Qualitative measures includes:
- Surveys
- Feedback forms
- User “watching” eg. eye-recording, cameras
- split-testing
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